Our Commitment to Quality: The Freshness Guarantee

At Blue Apron, we’re sticklers for quality. In fact, we’ve designed our entire business around bringing you better ingredients at better prices. Our Freshness Guarantee is our way of showing you just how serious we are about consistently delivering high quality ingredients.

What is the Freshness Guarantee?

We consider it an honor to be invited into your kitchens every week to help make mealtime a little more special. That’s why we treat your deliveries like precious cargo. But even with a lot of care, occasionally an ingredient may not arrive at your doorstep in the condition we'd like. That’s why we're introducing the Freshness Guarantee. It’s our promise to you that every ingredient in your delivery arrives ready to cook, or we’ll make it right.

How does the guarantee work?

Unable to cook with an ingredient in your delivery? No problem. Simply contact our Customer Experience team within 7 days of receiving your delivery and we’ll happily credit or refund your account. See our FAQ for details.

As a Blue Apron chef, you can count on receiving top quality, fresh ingredients in every box. We guarantee it.

Happy cooking!

The Blue Apron Team